Streamline Patient Communication Without Hiring More Staff
Missed calls, intake chaos, and post-visit confusion hurt both your front desk and your bottom line. Our Patient Assistant handles all of it—24/7.
If You Are a Clinic Experiencing...
Front desk is overwhelmed by phone calls
The Patient Assistant answers calls, DMs, and chats—booking patients automatically.
New patient intake is a mess of forms and delays
The Assistant collects triage info conversationally—on web, phone, or social.
Your team spends valuable hours answering the same patient questions
Patients ask about hours, services, paperwork, and insurance nonstop. The Assistant answers instantly—24/7—without pulling staff off critical tasks.
Your no-show rate is hurting revenue and scheduling efficiency
The Assistant sends personalized reminders, confirmations, and directions—across SMS, email, and chat—reducing no-shows and late arrivals.
Your staff is burnt out managing low-value, repetitive tasks
From scheduling and reminders to FAQs and follow-ups, staff spend hours on tasks that could be automated. The Assistant handles all inbound patient interactions—so your team can focus on care.
Patients can’t reach your clinic—and go elsewhere
Calls go unanswered. Messages pile up. Patients give up or book with another provider. The Patient Assistant replies instantly on every channel—so no opportunity is lost.
Clinics that Already Switched to AI Solutions:
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How It Works
Connect
Understand
Act
Core Features
Appointment scheduling via phone, text, web chat, or DMs
Smart intake forms: conversational triage, history collection
Post-visit reminders: follow-up, labs, check-ins, and refills
FAQ assistant: conditions, services, payments, hours
Identity verification (for protected health info access)
Channel-flexible: works via phone, Instagram DMs, SMS, or your site widget
Benefits
Never Miss a Patient Again
- Answers every call, text, and message instantly—day or night
- Converts web visitors and DMs into booked appointments
- Increases patient acquisition by covering all inbound channels
Streamline Intake Without Paper or Portals
- Conversational onboarding captures patient history and triage info in advance
- Removes paperwork and manual data entry from your front desk
- Reduces appointment delays, errors, and check-in friction
Boost Show-Up and Follow-Up Rates
- Sends automatic reminders, instructions, and links
- Keeps patients on track for labs, medications, and consults
- Improves outcomes and revenue by reducing drop-off
Increase Front-Desk Capacity Without Hiring
- Handles FAQs, appointment booking, and basic support
- Saves hours per day in phone time and repetitive tasks
- Lets staff focus on meaningful, high-value interactions
AI-Powered vs. Manual Physician Workflow
Problem
Manual Workflow
With Patient Assistant AI
Case Studies
BitLab specializes in helping medical professionals convert medical insights into compliant, investor-ready healthtech platforms.
OneBridge Logistics
- OneBridge needed custom tracking tools to meet enterprise client demands for visibility.
- Off-the-shelf software didn’t support their unique workflows.
- Penalty fines from warehouses were increasing due to a lack of verifiable data.
- Their website and branding were outdated, impacting credibility with high-level decision-makers.
- Internal IT systems were fragmented and lacked technical oversight.
- Strategic Technical Partnership: BitLab became OneBridge’s long-term fractional CTO and trusted advisor.
- Rapid Product Delivery: Built and deployed a working real-time tracking system in under 90 days.
- Hardware & Software Integration: Delivered custom geofencing solutions using GPS/ELD integrations and route simulators.
- Cost-Saving Innovation: Enabled clients to fight warehouse fines with timestamped delivery data.
- Brand & Website Overhaul: Modernized OneBridge’s digital presence, improving trust and perception.
- Sustained Support: Supported backend systems, security, and infrastructure over 7+ years of growth.
AI Content Writer
- Limited scalability for handling complex SEO tasks.
- Frequent errors and inefficiencies in content generation.
- Miscommunication between SEO experts and developers about requirements.
- User interface lacked simplicity, creating a steep learning curve for users.
- Achieved $42k in <24 hours post-launch, validating market demand.
- Migrated to a robust and scalable architecture for reliable performance.
- Redesigned the backend to efficiently handle complex SEO workflows.
- Revamped the user interface for intuitive, user-friendly interactions.
- Automated advanced SEO features to reduce manual input and enhance usability.
World’s First Group-Friendly Travel App
- Initially a “slow, buggy, poorly optimized marketplace platform”
- Lack of experienced mentorship and technical knowledge on the team
- No active CTO to overlook the project
- Fully rebuilt into a platform that has a robust backend, web and mobile apps.
- Successfully integrated the Amadeus API, significantly improving the system's functionality.
- Overcame previous challenges with slow-performing senior developers, streamlining the development process.
Genoplex.ai
- Two previous development agencies failed, resulting in delays and wasted resources.
- Inadequate technical leadership caused missed milestones and slow progress.
- Lack of healthcare expertise hindered compliance with regulations like HIPAA.
- Poor project management led to bottlenecks and inefficiencies.
- All prior code was unusable, requiring a complete rewrite.
- Leadership Excellence and PMF: Fractional CTO provided strategic guidance, aligning development with business goals, establishing Product Market Fit (PMF).
- Rapid Development: Delivered a functional prototype within 60 days, enabling market testing.
- Regulatory Compliance: Built HIPAA-compliant, privacy-focused features.
- User-Friendly Design: Built an intuitive platform for patients and healthcare providers to streamline referrals and access advanced therapies.
- Future-Proof Infrastructure: Designed a scalable architecture supporting global expansion.
Deep EMR/EHR/PMS Integration Expertise
and 40+ others
Real-World Scenarios Your Clinic Will Recognize
Multi-Specialty Clinic – Lost New Patients Due to Missed Calls and No Response on Social
A busy multi-provider clinic was struggling to respond to the volume of inbound inquiries—calls, website forms, and even DMs on Instagram and Facebook. Patients often waited on hold for over 8 minutes or got no response at all after messaging the clinic.
The front desk team couldn’t manage all channels at once. New patient leads dropped off, frustrated by the lack of response. The clinic estimated they were losing 3–5 potential patients daily.
- Estimated $15,000/month in lost appointment revenue
- 1 in 3 patients said they “gave up and went elsewhere”
- Staff burnout and high turnover at the front desk
The AI would have:
- Answered inquiries 24/7 via phone, chat, and social DMs
- Automatically scheduled qualified leads
- Routed urgent or unique requests to staff inboxes
→ Increased new patient conversion
→ Faster response times across all channels
→ Reduced burnout and turnover for admin staff
Pediatric Clinic – Missed Intake Forms Led to Delayed Visits and Angry Parents
Parents of new patients often showed up without completing required intake forms. This caused check-in delays, rescheduling, and frustration—especially for busy working families juggling school drop-offs.
Manual PDF forms weren’t mobile-friendly. Many parents forgot to fill them out, leading to a 20% delay rate in scheduled visits and frequent front-desk bottlenecks.
- 15–20 minutes added per visit for intake correction
- Increased appointment reschedules and parent dissatisfaction
- Lost time for medical assistants and nurses
The AI would have:
- Sent mobile-friendly, conversational intake flows via text or email
- Collected complete histories and insurance details in advance
- Confirmed intake completion prior to arrival
→ Faster check-in and happier parents
→ Fewer reschedules and smoother clinic flow
→ More time for clinical staff to focus on care
Cardiology Group – Patients Were Forgetting Follow-Ups, Labs, and Med Refills
Patients were frequently missing lab appointments, medication pickups, or follow-up visits. The front desk tried to call them manually, but lacked the time or tracking system to stay consistent.
Drop-offs led to lower revenue, poor outcomes, and patient complaints. The clinic had no system to close the loop post-visit unless the patient called back on their own.
- 35% of patients failed to show for labs or follow-ups
- Missed revenue from ancillary services
- Decline in satisfaction scores and reviews
The AI would have:
- Automatically sent follow-up reminders with lab locations and prep instructions
- Answered medication-related FAQs
- Prompted patients to confirm or reschedule missed appointments
→ Higher adherence to care plans
→ More downstream revenue captured
→ Stronger reputation and better reviews
Why It Works
Built with experts from…
Integrations & Compatibility
Clinics that Already Switched to AI Solutions:
Protecting Our Patients' Information
Robust Security
Data Privacy
PIPEDA and Regional Compliance
- Provincial regulations like PHIPA, PIPA, HIA, PHIA, and PHIPAA.
- Specific compliance for Quebec’s TGV (Travailleur Général Virtuel) standards.
Let's Automate the Chaos—So Your Staff Can Focus on Care
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See detailed implementation results
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Don’t just take our word for it
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"With BitLab’s help, we went from an idea to a working product, and now we’re getting interest from global pharmaceutical companies. It’s a testament to what a small, efficient team can accomplish when you have the right leadership."
Your Questions, Answered
- Per-location or per-provider flat rates
- Usage-based pricing for high-volume organizations
- Custom enterprise plans for MSOs and large groups Contact us for a personalized quote or pilot plan.